aubet FAQ — Frequently Asked Questions

To open an account at aubet, you need a Myanmar phone number or email address and a password of your choice. After registration, you must verify that your personal details are correct, and only players aged 21+ are allowed to participate. Note that your account must be registered under the same name as the owner of the phone number used for deposits.

Click the "Forgot password" link on the login page. Enter the phone number or email address you used during registration. You will then receive a verification code, and you can follow the steps to set a new password. If you have trouble, contact us via Live Chat and our support team will help you.

You can update some details such as your phone number and email address yourself in your account profile. However, if you want to change key details related to financial transactions, such as your name, you must contact our customer support team via Live Chat, submit your identification documents, and complete the verification process.

Yes, you can access aubet from any device. When logging in from a new phone or browser, a verification code may be requested for security purposes, and the code will be sent to your registered phone number or email. As long as your username and password are correct, you can log in from anywhere.

A username can contain letters and numbers, but must not include inappropriate words. A password must be at least 8 characters long, and including uppercase letters, lowercase letters, and numbers improves security. Each person may only open one account and must not share it with others.

Yes. At aubet, players can set their own deposit limits. In the account settings, you can adjust daily, weekly, or monthly limits. When lowering a limit, a waiting period is given before it takes effect. Increasing a limit takes effect immediately. Customer support can assist you with this process.

Because online gambling carries a risk of financial loss, aubet requires that only players aged 21+ who are mature enough to make sound decisions may participate. This requirement is intended to protect younger people and to create a responsible gambling environment. Please note that age verification may be carried out during account registration.

If you keep chasing losses after broken promises to yourself, that may be a sign of a gambling problem. If money is getting tight, stop immediately and reach out to us via Live Chat. More help is available on the Responsible Gaming page.

If you want to temporarily stop gambling during a cooling-off period (a few weeks to one month), you can contact aubet customer support, set the period, and submit a request form. For long-term self-exclusion, you can request it through Live Chat, and your account will remain closed until the period ends. aubet fully respects and supports this decision.

When you open a new account and make your first deposit, the welcome bonus will be added automatically. You will receive a bonus of 200% of your first deposit, up to a maximum of 200,000 Ks. For example — if you deposit 20,000 Ks, you receive a bonus of 40,000 Ks and can play with 60,000 Ks in total.

A wagering requirement is the number of times you must play through the bonus amount before you can withdraw it. At aubet, the requirement is bonus amount x 25. If you deposit 20,000 Ks and receive a 40,000 Ks bonus, you must wager 40,000 × 25 = 1,000,000 Ks before you can withdraw. Players should check which games count towards this — most games including slots, live casino, Baccarat, Roulette, and Sic Bo qualify.

Yes, the welcome bonus is available once per person and applies to the first deposit only. Each account, IP address, and phone number can claim the bonus once. Any attempt to duplicate the bonus by any means may result in account suspension.

Yes, if the wagering requirement is not met within the set period after receiving the bonus, the bonus will be forfeited. The expiry depends on the specific bonus offer, so read the terms carefully when you claim it and play within the time limit. If you have questions, check via Live Chat.

The minimum withdrawal amount at aubet is 30,000 Ks per transaction. Requests below 30,000 Ks will be rejected, so please check before submitting. Withdrawals are processed within 30 minutes to 3 hours.

Withdrawals normally complete within 30 minutes to 3 hours. If it stays pending, verify that your receiving account details are correct. An incorrect digital wallet address can also cause delays. If it has been over 3 hours, contact Live Chat with your request ID to follow up. Note that bank transfers made outside banking hours may also take longer.

Withdrawals must go to an account opened in the same name as the registered aubet account. aubet does not allow transfers to third-party accounts. This policy is in place to prevent fraud and to protect players. If you need to change your linked account, contact Live Chat.

aubet processes withdrawals via digital wallets such as KBZPay, Wave Money, and AYA Pay 24/7 using same-day MMT. Bank transfers may take longer depending on banking hours. Even at night, withdrawals should arrive within 30 minutes to 3 hours.

If the funds have not appeared within 10–15 minutes of depositing, contact Live Chat with your transfer screenshot. The customer support team will check and resolve it promptly. Double-check that you used the correct wallet number and amount when depositing, as errors there can also cause delays.

Log in to your aubet account, go to the Deposit section, and select Wave Money. Transfer the amount from your Wave Money app to the Wave Money number shown. After transferring, take a screenshot and fill in the deposit form. Once aubet confirms, the funds will be credited to your account. Note the minimum deposit is 3,000 Ks.

The minimum deposit per transaction is 3,000 Ks, regardless of the payment method — KBZPay, Wave Money, AYA Pay, CB Pay, or bank transfer. Amounts below this may not be processed correctly, so please check. You can play with 3,000 Ks and still qualify for the welcome bonus.

aubet does not charge any deposit fees. Players receive the full amount they deposit. However, services such as KBZPay and Wave Money may have their own fees, which are unrelated to aubet. Check the service provider's rates in advance.

KBZPay deposits are secure as aubet uses SSL encryption. Log in to your aubet account, go to Deposit, select KBZPay, and transfer from your KBZ app to the KBZPay number shown. Upload the transfer screenshot in the deposit form and submit. Confirmation typically takes a few minutes.